The Digital & Technology Services team (DTS)

Marc is one of our DTS Service Desk 2nd Line Analysts.
Watch this video of Marc at work as he talks to us about how much he enjoys his role.

Rahat is our DTS Service Delivery Manager. Here's what Rahat has to say about her role:

"I joined the Combined Authority in 2017 as an ICT Service Desk Coordinator, managing the service desk team in a job share role. I moved from a private organisation into the public sector as I was looking for a part time role as a working mum. The flexible working hours and hybrid working has allowed me to develop my career, progress into a full time role and has helped me establish a good home and work life balance. 

The DTS department offers a wide variety of services and I am currently developing our processes and procedures using the ITIL framework to enhance our DTS service quality and align our DTS operations with business objectives".

Charley is one of our DTS System Engineers.  Here's what Charley has to say about his role:

"I was first employed at the Combined Authority as a First Line Apprentice, fresh out of college at 18 years old and looking for work. I needed somewhere willing to tutor and guide me as I started my career in IT and the West Yorkshire Combined Authority did just that. I’m 22, almost 23 and now working as a Third Line Infrastructure Engineer. It is a fast moving and exciting space with a new challenge to face every day. Whilst that may seem daunting at first, the colleagues are what make it worth it; everyone is willing to help you out, give advice and point you in the right direction. Most of what I know is from working through challenges here and it has given me amazing opportunities to better myself not only professionally but also personally.

I feel proud to be working in this company and adopting new technologies all the time to improve business function. In ICT we are responsible for making sure everyone works smoothly which includes not only internal staff but also the Bus Stations / Travel Centres locally and the Mayor of West Yorkshire."

Daniel is one of our DTS Service Desk 2nd Line Analysts.  Here's what he has to say about his role:

"Working for West Yorkshire Combined Authority service desk has been a great test of my skills. Building devices, problem solving and managing requests has honed my ability to balance my work load.

With an exceptional team and great comradery, issues can be shared to the group to help them get solved quickly and have knowledge shared to each other. We easily keep ourselves motivated with shared interests within and out of work that strengthen our teamwork."

Steve is one our DTS Service Desk 1st Line Analysts.

"I've worked for several IT Service Operations organisations and the level of ITIL maturity for an organisation for this size is excellent. There are different challenges every day and lots of opportunity to develop new skills, but what I value the most at the Combined Authority is the culture. The people are genuine, kind and helpful. Everyone works together".

The DTS Service Desk Team provide a single point of contact for all IT related communications.

Meet the DTS Service Desk 1st Line Analysts.

Meet the DTS Service Desk 2nd Line Analysts.