Joint working through Bus18 resulted in improved snow response

Constructive cooperation over the last year through the Bus18 initiative has led to a more joined up response to the recent snow and ice, Cllr Eric Firth, Deputy Chair of the West Yorkshire Combined Authority Transport Committee said this week.

Cllr Firth said: “I was pleased to see that in the face of disruption and cancellations during some of the worst snow we’ve seen for a number of years, Bus18 partners Arriva, First West Yorkshire and Transdev quickly agreed to accept each other’s tickets, to help passengers get where they needed to be.

“I am not sure we would have been in a position to see this agreed so promptly and, alongside the £23.5 million invested by the companies in low-emission buses, the scrapping of the half-fare pass requirement for pupils in school uniform and our £1 million investment to tackle bus congestions hotspots, I see it as an achievement of the Bus18 initiative."

More about Bus18.

Cllr Firth said he had also been also been pleased with the performance of the Combined Authority’s recently-overhauled Metro travel information website. He said:

“The weather conditions we experienced last week always present a challenge, and we see a huge rise in the level of demand on the website, which we use to pass on the information provided to us by the operators.

“At 7am on Thursday 1 March, our analytics service show us that were over 13,000 user sessions on the site, six times the usual number and in the past, sudden peaks such as this have caused the site to slow down and have made it harder for us to update it.

“One of the main objectives of the new site, which went live just a few weeks ago, was to ensure it was more resilient and the fact it dealt with peak user numbers such as this last week, I think proves we have been successful.

“I’d like to thank our MetroLine staff who in addition to providing advice over the phone, taking have had a very busy few days updating the website and managing our webchat as well as handling our MetroTravelNews Twitter Feed, which gained an additional 1,500 followers over two or three days taking the total to almost 21,500.”

The short sharp band of snow on Thursday (8 March) resulted in around four times the normal number of user sessions on the Metro websiteand, once again, Arriva, First West Yorkshire and Transdev agreed share ticket acceptance. 

Visit the Metro travel information website (opens in new tab).

The Combined Authority’s website upgrade has also delivered improvement on this site which is now fully responsive meaning you can the information you need in the format best suited for you smartphone or tablet as well as desktop pc.

08 Mar 2018

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