Customer Service Advisor (Metroline)

Customer Service Advisor – (Metroline Contact Centre)

Hours - 16 hours per week

Shift pattern - Thursday 7am - 15.30pm and then alternate weekends 9am – 17.30pm

Grade C SP1 £16, 207 – 18,766 per annum pro rata (per annum) 

Living Wage Supplement will be paid for salaries below £16,881

Based in Leeds City Centre

Our small and friendly contact centre provides a multi-channel information service to the public regarding bus and train times in West Yorkshire and processes customer feedback via the telephone, email and social media.  We are looking for someone who understands the importance of providing excellent customer service.

If you are patient, flexible and helpful and communicates clearly and effectively both orally and in-writing with a commitment to customer care, then we want to hear from you.  Geographic knowledge of the region would be an advantage but we will provide you with thorough training.

The successful candidate will work to a shift pattern covering all operational hours.

West Yorkshire Combined Authority (WYCA) has a flexible and encouraging approach to helping you achieve your best work/life balance and career goals with a range of benefits including a local government career average pension scheme, a free countywide travel MCard (zone 1-5) and flexitime working scheme.

We encourage applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Please submit your application form by 23 April 2019.

If you have not heard from us within 4 weeks of the closing date please assume that you have not been successful on this occasion. Candidates will be notified of invitation to interview by e-mail.

Please note: it is WYCA’s policy to recruit at SP1 for all appointments

Candidate information will be retained by WYCA for 6 months unless you make a request for this to be deleted.

Apply online

Please read the Customer Service Advisor (Metroline) Role Profile before applying for this post.

You can then Apply Here