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  • Complaints Procedure

    West Yorkshire Combined Authority is committed to providing high quality services for all members of the public, businesses and organisations. The Combined Authority is the accountable body for the Leeds City Region Enterprise Partnership (LEP) and Metro.

    Download our Complaints Policy.

    If you are dissatisfied and wish to make a complaint, you can contact us in the following ways:

    Transport Complaints

    If you have a complaint about a bus or train service or driver, please contact that operator directly.

    If you have any other transport related complaint including about a bus stop/shelter, a bus or rail station, Mcards/concessionary fares and Accessbus or Schoolbus specific services, then please visit the Metro complaints portal.

    Contact generationM website for enquiries relating to school travel.

    If you are unsure, or have any other transport queries, you can contact the Customer Feedback team by email or contact Metroline by phone at 0113 245 7676.

    Other Complaints

    If you wish to make a non-transport related complaint, please contact us by email.

    If you wish to contact the Information Officer, you can do so by email, by phone at 0113 2517 220 or by writing to us at:

    Information Officer
    West Yorkshire Combined Authority
    Wellington House
    40-50 Wellington House
    LS1 2DE