An event to share examples of good
practice in making transport dementia friendly took place in Leeds on Friday 17
Yorkshire Combined Authority working in partnership with the Yorkshire and Humber Dementia Action
Alliance (Y&H DAA) delivered a half-day workshop as Y&H DAA’s first
quarterly networking event of 2017. Attendees included transport providers from across the Leeds City
Region as well as from across the Yorkshire and Humber region. Expert speakers told
delegates about good practice on developing dementia-friendly transport and
ways in which all parties can work together to make a difference.
Cllr Keith Wakefield, West Yorkshire Combined Authority Transport
Committee Chair said:
“Accessibility for all is at the
heart of our transport agenda and this workshop was an opportunity to share
with others the work we have carried out to develop services for hard-to-reach
and disadvantaged customers including people living with dementia.
Last year, our work to support
wider communities and vulnerable groups was recognised by the Government’s
Customer Service Excellence scheme and recently a delegation from Japan visited
our Bradford Interchange to see the range of measures and procedures we have in
place to help disabled people, older people and people with dementia feel safe.
“The supporting information which
we made available in Braille, large print and Easy Read for our recent Your Travel Your Say consultations
received excellent feedback and disabled passengers have been using our Travel
Assistance Cards since 2014.
Partnership working with Dementia Action Alliance.
The Combined Authority works
closely with the Dementia Action Alliance (DAA) in the five West Yorkshire
districts and dementia awareness sessions have been run for staff based in its
Metro bus stations. Further
training sessions are planned over the next few months at which staff who
attend will become a ‘Dementia Friend’
Local DAA coordinators have already
worked with some local bus operators to run dementia awareness information
sessions for bus drivers, including AccessBus drivers in Leeds and some Arriva
and First Bus drivers in Kirklees.
Travel Assistance Cards are
designed to help disabled and vulnerable people when using public transport.
The cards can be downloaded here (opens in new window) and used when getting on the bus to let
drivers know about any requirements people may have.
Steve Poole, Chair of Yorkshire and Humber Dementia Action Alliance said:
transport is crucial if we are not to feel and be increasingly isolated. This
need is accentuated as people become older and are living with Dementia.
Throughout the last four years the Dementia Action Alliances and Dementia
Friendly Communities across Yorkshire and Humberside have worked to
build successful cross sector partnerships.
have created a better understanding and awareness of the needs of
people living with Dementia. This has led to more effective and
sympathetic delivery of services based on need. The examples showcased at last
week’s workshop demonstrate how far we have come and point to the direction in
which we need to continue travelling.”